Shipping Policy
​
All orders are shipped by TNP Axes’s sole discretion as to what service is used to ship to the address you provide at the point of sale. We offer standard free shipping included with your order for a two to four week shipment time frame. We offer expedited shipping at checkout for an additional cost. If you pay for expedited shipping, we ship within 1-3 days of when you place your order.
Orders placed on the weekend will be shipped the following business day. Packages sent to the US are scheduled to arrive within 10-14 business days. Please be advised that shipments are not sent out on Saturdays, Sundays, or any U.S. Federal Holidays. We do not guarantee arrival dates or times. All orders are subject to a $3.95 processing and handling fee that covers the workers involved in packing and processing your orders.
​
​
​
SHIPPING RATES
​
TNP Axes uses flat rate shipping fees. Next day and 2nd day orders will ship by the following business day. Ground and US Mail Standard Post orders will ship within 3-5 business days. For items not in stock see Backorders, below.
Next Day (Alaska: see below)$32.95
2nd Day (Alaska: see below)$21.85
Ground (Alaska: see below)$12.85
US Mail Standard Post$7.95
​
Alaska: Orders to Alaska must ship via US Mail Standard Post.
​
​
​
BACKORDERS
​
If you ordered multiple items and some items are not in stock, we will ship all available items if you have selected "Ship available items now. Ship backorder items when available." as your Backorder Preferences on the checkout page. For any given order you will only be charged for a single shipment regardless of whether your entire order is backordered or includes backordered items.
​
​
​
NO APO OR FPO SHIPPING
​
TNP Axes currently cannot ship to APO or FPO addresses.
​
​
COPYRIGHT
​
Important Intellectual Property copyright information regarding www.Tnpaxes.com: All content included on this site, such as graphics, logos, tax, images, button icons, digital downloads, demos, applications, animations, media & video files and software is the property of TNP Axes, LLC. or its content supplier. These items may not be copied for commercial distribution or used or modified and reposted to other sites.
The compilation of all content on this site is the exclusive property of TNP Axes, LLC and protected by U.S. and international copyright laws - United States Patent and Trademark Office - Copyright © 2023 TNP AXES 4780 I-55 N. Suite 100. Jackson, MS 39211
​
All rights reserved.
​
For additional details regarding this policy or for further clarification regarding this policy please visit our terms and conditions page here.
Refund & Return Policy
If at any time you are not satisfied with the Merchandise for any reason, you may email our Customer Service Department at Support@TNPAxes.com and request a refund within the 30 days from time of order.
All requests for refunds will be handled by customer service on a case by case basis, may require a return of unused Merchandise, and may not be available if more than 30 days have passed from the date the customer received the Merchandise.
When emailing us, please include your full name and address, as well as the name of the Merchandise that you ordered.
The following additional terms apply to our refund policy:
​
-
Customers are restricted to receiving a single refund per Merchandise ordered. Repetitive refunds are not permitted unless the Merchandise, as delivered to you, is defective. TNP Axe reserves the right to refuse a refund to any customer who repeatedly requests refunds or who, in TNP Axe’s sole discretion, requests refunds in bad faith.
-
In order to process your refund, you must supply TNP Axe with your name and delivery address. If you provide us with insufficient or incorrect information, your refund will be delayed.
-
Depending on your bank, your refund can take up to thirty (30) days to appear on your credit or debit card statement. If you have any questions about whether a refund has been issued by TNP Axe, please email our Customer Service Department at Support@TNPAxes.com.
​
​
Please note that we are not responsible for any returned Merchandise that gets lost or stolen while in transit to us.
We recommend all returned Merchandise be sent using some type of delivery confirmation system to ensure proper delivery.
Failure to use the Merchandise does not constitute a basis for refusing to pay any associated charges.
​
For additional details regarding this policy or for further clarification regarding refund/return scenarios please visit our terms and conditions page here.